“You don’t get a second chance to make a first impression.”
— Jerry Bruckner
At our Manila call center, American managers hire only the top 8% of candidates. And new agents receive about a month of training before speaking to customers.
In addition, all agents are trained specifically for the client accounts they serve and receive ongoing training, quality feedback, and mentoring.
Our clients also can personally screen all agents we recommend to serve their accounts, assuring our clients that the agents have the language, interpersonal, and other skills they want in a company representative.