Offering Only the Most Professional Agents
Our clients also can personally screen all agents we recommend to serve their accounts, assuring our clients that the agents have the language, interpersonal, and other skills they want in a company representative.
Atlantic Coast Media Group, our largest DR client
Training Our Agents To Excel
Soft Skills & Preprocess
Performing Continuous Quality Assurance (QA)
Integrating QA Tools And Processes
Calibrating Our agents For Reliable Quality
Contracting Top Compliance Auditing/Assessment
1. Define the audit objectives and deliverables.
2. Evaluate all aspects of your outbound consumer marketing campaigns as they relate to relevant regulatory compliance legislation.
-Review your current compliance documentation and audit trails.
-Examine your procedures and policies.
-Study your data collection, data distribution and data archiving methods.
-Determine if exemptions are properly applied.
3. Deliver a detailed report along with recommendations for any corrective actions.
4. Provide operational guidelines for ongoing regulatory compliance.