Our experienced leadership leverages intelligent strategy, top people, and best-practice training and quality processes for outstanding results. Our leadership team has a combined 60 years of strong multinational, cross-functional, domain, and subject matter expertise in the contact center industry.
SVP of Operations
An astute professional with more than 10 years of progressive call center experience, Via knows inbound and outbound sales, customer service, and operations. She is a keen strategist with expertise in managing entire operations with focus on profitability and resource optimization. She is fluent in developing and streamlining systems to enhance operational effectiveness and meet operational goals within cost, time, and quality parameters.
Analytical, goal-focused, and results-oriented, Robb has more than 15 years of experience in structuring high-performing call centers, developing BPO models, streamlining processes, and implementing supporting technologies to reduce expenditures, boost productivity, and increase profits. He has a flair for adapting quickly to dynamic business environments/processes, adopting a pragmatic approach toward improvising solutions to complex business issues.
Director of Quality and Training
With more than 15 years expertise in account management, production, and quality assurance, Carol has a unique ability to build high performing, high morale teams with minimal turnover. She has a penchant for developing strong customer and employee relationships, leading to improved retention, attendance, and increased business productivity and profitability. She is skilled at gathering, analyzing, and reporting on quality data, then translating it into actionable initiatives or quality programs.